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Buy in 3 Easy Steps
Buying online is easy and can be done on the go or in the comfort of your own home.
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Buying online is easy and can be done on the go or in the comfort of your own home.
FAQ AREA
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
I want to buy online but have some queries?
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You can talk to any one of our sales team for more information - email us, or give us a call. Alternatively, there are many more answers to common questions on our FAQs page.
What happens if I reserve a vehicle and decide not to buy it?
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No problems at all! We will refund you the $100 deposit in full.
How secure is your online deposit process?
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We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
What happens if I pay in full for a new or used vehicle and change my mind?
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We recommend that you please read the Terms and Conditions that detail this in full. In short, you will be liable for the 1.75% transaction fee that we incur. If you are unsure in any way, we ask that you please just reserve the vehicle.
I don’t live in the Riverland, Metro Adelaide, the Barossa or Sunraysia - can I still buy a car online?
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Absolutely! There will likely be a fee, which will depend on the distance travelled by our sales team. We personally deliver vehicles, we don’t deliver them on a car carrier. Please contact us to further discuss this – many interstate customers have travelled to Mildura or Adelaide to minimise any costs incurred but we are happy to work through this with you.
How long will delivery take for my vehicle after I have paid in full?
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It depends on a number of factors, but we aim for delivery will happen within 1 week for vehicles in stock. We will contact you to discuss this in detail, as every circumstance is different.
Finance
What happens if I need finance to purchase my vehicle?
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That’s very normal! Please click the Finance Application button on the left hand side of the page to complete a finance application, and our Business Manager Kiara will be in contact with you to go through your options and next steps to get you approved in no time. Please have a read of the Finance Options to see what loan options you may have available to you.
I have some questions regarding financing my purchase who should I speak to?
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We would be happy to talk to you regarding any questions you have about financing your car purchase. Our Business Manager Kiara can be contacted by email at finance@rosenthals.com.au or simply give us a call on (08) 85823 644.
Trade Ins
Can I use my trade in as my deposit for my car purchase?
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Yes, you can use your trade in as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your trade in this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit. Please note, many of our finance providers offer low or no deposit loans.
What happens if my trade in is worth more than the car I want to purchase?
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If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
How accurate is the Value My Trade tool on the website?
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It is a guide only, we will be able to give you a specific and accurate value upon appraising your vehicle in person. There are times where the online tool is accurate, but we often find that it doesn’t correctly account for accessories, low kilometres or high demand vehicles. Please use this as a guide, we are always needing trade in vehicles and if we can’t pay you what your vehicle is worth for any reason, we will use our large network to find a dealer that will.
Can I trade in two vehicles as part of my order?
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Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.