FAQs

When it comes to buying a new or used car in South Australia, we at Rosenthal Automotive like to pride ourselves on being among the best dealerships around. Family owned and operated for well over a century, we’re able to offer the utmost in expertise and knowledge, meaning you’re able to find the very best vehicles from some of the world’s leading manufacturers.

Of course, you will undoubtedly have many questions about the vehicles we have available as well as the various services we provide. To help answer these questions, we’re delighted to provide the FAQs detailed on this page. While we’re unable to cover every requirement within our frequently asked questions, you can rest assured we will update these queries as often as we can.

If you have a specific question that you’d like to pose to a member of our team, simply get in touch with us today. We’ll be delighted to hear from you and will do all we can to answer your queries.

Frequently Asked Questions​

Sales​

What happens if I reserve a vehicle and decide not to buy it?

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No problems at all! We will refund you the $100 deposit in full.

What happens if I pay in full for a new or used vehicle and change my mind?

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We recommend that you please read the Terms and Conditions that detail this in full. In short, you will be liable for the 1.75% transaction fee that we incur. If you are unsure in any way, we ask that you please just reserve the vehicle.


What happens if I need finance to purchase my vehicle?

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That’s very normal! Please click the Finance Application button on the left hand side of the page to complete a finance application, and our Business Manager Kiara will be in contact with you to go through your options and next steps to get you approved in no time. Please have a read of the Finance Options to see what loan options you may have available to you.

How long will delivery take for my vehicle after I have paid in full?

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It depends on a number of factors, but we aim for delivery will happen within 1 week for vehicles in stock. We will contact you to discuss this in detail, as every circumstance is different.

If I buy a used car am I still entitled to a cooling off period?

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Yes you are. Please read the Terms and Conditions for all of the details surrounding cooling off periods 

I don’t live in the Riverland, Metro Adelaide, the Barossa or Sunraysia - can I still buy a car online?

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Absolutely! There will likely be a fee, which will depend on the distance travelled by our sales team. We personally deliver vehicles, we don’t deliver them on a car carrier. Please contact us to further discuss this – many interstate customers have travelled to Mildura or Adelaide to minimise any costs incurred but we are happy to work through this with you.

Can I add accessories to my vehicle purchase?

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Of course! We will email you a sales contract which you are welcome to add any accessories that you wish, and payment for any additional accessories can be processed via bank transfer or bank cheque upon delivery.

Is there another way to pay that avoids and fees?

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Absolutely! We usually accept bank cheques or direct deposits. If you wish to utilise these options, please just reserve the car and we will go through these options with you.

If there is a car that I want that I can’t see in stock, can you get it for me?

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Absolutely! Please contact us and tell us what you are after and we can give you a timeframe as to how long it will be to get one in stock, this applies to new and used vehicles of all brands.

Will you price match other dealers?

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Yes, except in very rare circumstances. Its important to us that we help as many locals as we can. We ask that you please have proof by way of a quote on letterhead or a dealership Buyers Order or Offer to Purchase to ensure that we are matching apples for apples, because sometimes what appears to be the same deal actually isn't. A photograph is fine if the dealer will not let you walk away with a quote.​ 

What happens if I have a trade in and want to purchase online?

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That’s no problem at all. We request that you just reserve the vehicle and we will be able to deduct the trade in amount from the total (less any outstanding loan amounts) once we have correctly appraised your car.

How accurate is the Value My Trade tool on the website?

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It is a guide only. There are times where it is accurate, but we find that it doesn’t correctly account for accessories, low kilometres or high demand vehicles. Please use this as a guide, we are always needing trade in vehicles and if we can’t pay you what your vehicle is worth for any reason, we will use our large network to find a dealer that will.

How long will it take you to contact me once I have purchased or reserved my vehicle online?

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We will contact you within 2 business hours (usually sooner) to confirm the vehicle reservation and go through the next steps.

Service

Can I book my service online?

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Yes you can, simply fill out the enquiry form including all of the details and your preferred day and time and we will contact you to confirm your booking. If you need a booking urgently please call us on (08) 85823 644 prior to sending a booking and we will do our best to accommodate you.

If you haven’t visited our Dealership before, it would be helpful to have you VIN number available when you are filling out the booking form or contacting us so we can check that you vehicle doesn’t have any outstanding recalls which we will need to order parts and allow time to complete.

Where do I find my Vehicle Identification Number (VIN)?

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VIN Numbers are usually found written on the inside cover of your service book. If you can’t find your service book, you can find your VIN number on the compliance plate or rectangle black sticker on your vehicle. The placement of these vary on each car, but are usually found on the chassis of the car on either the of the front doors. Some are tricky to find, remember to look around the entire door frame when the door is open. Some vehicles also have the VIN displayed on the front passenger windscreen.

How do I know how much my service will be if I book online?

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​We will give you an estimate of your service when we confirm your booking, however if you would like to obtain an estimate before you book,  you can do so for most services by visiting the following pages; 

Mazda Service Select Calculator​

Holden Service Calculator

Mitsubishi Capped Price Servicing​

Hyundai Quote and Book Service​ - Please note this booking tool does not work correctly, so use it to obtain the cost and still fill in the enquiry form on the Book A Service page on this website.

What if additional works needs to be completed?

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If we discover when completing the service that additional work is recommended, we will document this and classify it into two different categories – urgent safety issue or complete before next service. We will contact you and get your permission before completing any additional chargeable work that exceeds the additional quote. You will have the choice to either complete the additional work, which we will quote at the time, or re-book your car in to complete later.

Where do I park my car before my service?

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Please drive into the service driveway, which is to the left after you drive past the Holden showroom. There are two lanes, please feel free to park in either lane. If these lanes are full, please park in the customer car parking bays facing the car wash.

Can I drop my car in before you open?

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Yes you can, please drop your keys into the After Hours Key Box located in the Service Driveway next to the roller door.

What time is the latest time I can pick up my car in the evening?

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We close at 5:30pm, however if you make arrangements when booking your service with us we are more than happy to accommodate. If you are unexpectedly running late on the day of your service, please contact us soon as possible so we can make the appropriate arrangements.

Can I wait for my service to be finished at the Dealership?

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Absolutely! We have a customer lounge, equipped with an automatic coffee machine and vast array of T2 teas that are complimentary. To keep you occupied whilst you wait, we have a TV, and a large selection of current magazines to suit all tastes. There is also a gated playroom equipped with Netflix and streaming channels, and an abundance of toys to keep the little ones occupied.

Can you collect my vehicle from my home or workplace and return it to me?

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Yes we can by arrangement in Berri, Loxton, Renmark, Barmera and smaller surrounding towns. Unfortunately we cannot accommodate Waikerie at this point. Please ask for this when you book your service, as this service is limited to a certain number each day. Please also note upon doing this, we will ask for payment details in advance that we can process once the agreed service has been completed.

Can I be dropped to the shops / main street whilst I wait for my service?

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Absolutely! Even if you originally decided to wait, if you change your mind just let us know and we will take you into the Berri township.

Can I bring my children whilst waiting?

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Absolutely! We have a gated playroom equipped with Netflix and streaming channels, and an abundance of toys to keep the little ones occupied. We just ask for supervision of children as there are cars that frequently move in and out of showrooms.

Can I have a loan car?

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Yes we provide loan cars for vehicle services upon request, subject to availability. Please note there are terms and conditions that you must agree to in the event that you use a loan car, you will be provided these on the day of your service to sign, however please speak to us if you wish to receive a copy of them prior to your service booking and we’d be more than happy to provide and go through them with you.

How can I pay for my service?

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We accept cash, all major credit cards and OpenPay. Unless arranged prior with Management, all services must be paid for upon collection of your car. We do not accept American Express or cheques.

Do you have payment plans? Can I pay off my service?

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​We have OpenPay which allows you to pay off your service over a longer period of time. We are in the process of creating a service plan which will enable you to spread your vehicle maintenance costs over a whole year. Please contact us for more details surrounding this.

I’ve received a recall notice, what do I do now?

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Just give us a call or use the booking tool on the website and we will arrange to complete the recall as soon as parts are available. In some cases parts are distributed to us in staggered amounts, and if this is the case we will be sure to keep you updated. It is always our intention to have recalls completed in the quickest possible time frame.

I’m travelling through the area and have an issue, can you see walk ins?

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Of course! In addition to being a Roadside contractor for the RAA, we can also accommodate walk ins. Sometimes we can get you back on the road very quickly. If your vehicle requires further diagnosis or a part to be ordered and fitted we will book you in as quickly as we can.

Should I book my services in advance?

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If you wish to book your services in advance to secure a loan vehicle or a pick up and delivery service we recommend that. If you need to change your booking time for any reason, that is something that we can easily accommodate.

Does my can get washed when I bring it in for a service?

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Yes! For all paid services we give your car a complimentary wash and vacuum. If you are wanting a full detail at the time of your service, please let us know and we can arrange this at an additional cost.